Help & Support!

Know your CSM

Whether you want to learn more about our new Decisions product releases or want a review of your account, our CSMs are here to help! 

Your CSM is available for strategic guidance on your Decision application and accompanying strategy.

Decisions Support

If you are unsure who your CSM is, reach out to us; we are just a message away!


Ashley Hendricks

Hello, I'm Ashley, Customer Implementation Manager at Decisions.

Gabriela Burcea

Hello, I'm Gabriela. I support French-speaking customers within the CET time zone.

Johan Schramm Lindstrøm

Hello, I'm Johan. I am responsible for the EMEA region, providing customer support in  Norwegian and Swedish within the CET time zone.

Keith Botti

Hello, I'm Keith. I am responsible for the USA region, providing customer support in English within the EST time zone.

Kevin Verne

Hello, I'm Kevin. I am responsible for the USA region, providing customer support in English within the EST time zone.

Manubhav Kumar

Hello, I'm Manubhav. I am responsible for the Australia region, providing customer support in English within the AEDT time zone.

Melissa Santos

Hello, I'm Melissa. I support German-speaking customers within the CET time zone.

Michaela Ilming

Hello, I'm Michaela. I support German-speaking customers within the CET time zone.

Preet Patel

Hello, I'm Preet. I am responsible for the New Zealand region, providing customer support in English within the AEDT time zone.

Versha Dabas

Hello I'm Versha, overseeing educational strategies at Decisions. Please get in touch with me for any assistance you require regarding your learning materials and webinars.

Get a guided tour of Decisions!

We find that users value talking to one of our meeting productivity experts to help walk you through all of Decisions great features. Fill out the form below to request a quick demo and we'll be happy to schedule one!

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Guide to getting started with Decisions

Learn how to find and install the Decisions app in Microsoft Teams and Office 365, get it approved by your IT administrator, and more.

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Create your first agenda with Decisions in Microsoft Teams

Understand how to craft a beautiful first agenda via the Teams interface.

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How to approve the Decisions app at your organization

Before Decisions can be used by your organization the Decisions Azure AD app needs to be approved. This is needed for the Decisions application to integrate with your Office 365 tenant.

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Contact the customer success team

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